Sharing industry insights in Hospitality – Management – Technology – Marketing

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The Most Efficient Way To Increase Guest Loyalty Is By Investing In Your Staff!

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April 11, 2013

The Market Metrix blog dug into 9 million hotel guest surveys to see which problems have the biggest impact on customer loyalty. They found that issues that had to do with service received by guests had a more significant impact over problems with the product itself. Product problems are when customers dislike or have issues… Read More ›

How Should We Perceive Creativity in Organizations And How Can Managers Encourage It

Creativity from an organizational perspective does not just mean generating ideas or new perspectives. Creativity in organizations must be focused on ideas that are useful and actionable. One may have a very creative workforce but if none of their employees ideas are really actionable, then this is a wasted use of creativity within an organization…. Read More ›

Sometimes It Is Important To Remind Ourselves Of The Obvious

Social competence, better known as one of the four core skills that make up emotional intelligence, is what aides in our social-awareness and relationship-management skills. These types of skills are vital components of great team members. By reminding ourselves of the obvious we become more aware of our emotions and how we are perceived by others. One… Read More ›

To Be A Good Manager, First Be Human

To be a good leader we must also be human. It is important to be genuine and explain to others why certain things may stress or make us happy. This helps build trust and better professional relationships. Many times co-workers do not even realize something they do may be frustrating. Be human, be responsible, be… Read More ›

10 “old school” Leadership practices you ought to chuck, and “new school” practices to champion instead

This post is a reflection on a short article I found about old leadership practices that managers need to stop today by Paul Spiegelman. I will go more in depth on the first point, as I find this to be the most powerful change that I have made in an organization over my management career till… Read More ›

Why DO You Get Out Of Bed In The Morning And Why Should Anyone Care?

I watched a video on Ted Talks and read about Simon Sinek’s theory on how to inspire others, as part of a project on motivation.  Sinek talks about the way all great leaders and organizations think, act, and communicate the same way.  Sinek says that “this idea is probably the world’s simplest idea” and what… Read More ›

Listening Is The First Key To Any Negotiation

Negotiation is an important part of any business. Whether this is with an employee, client, supplier, or your boss. I recently read an article by Deborah L. Jacob’s about negotiating and she focuses on 3 points. One point that I couldn’t agree more on is “Let the other person talk first.” When we listen to… Read More ›

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My career aspiration is to deliver world class leadership in the hospitality and tourism industry. This blog is dedicated to sharing industry insights in marketing, technology, leadership management and hospitality.

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